Where we deliver
Luloo Kids delivers throughout Australia and to selected international destinations. Availability depends on whether the supplier and carrier can service the destination for the item. If delivery is unavailable, the item cannot be ordered for that destination.
Free Australia-wide delivery
Standard delivery is free on every order, with no minimum spend. No standard delivery charge will be added at checkout. If an optional express or specialist service is introduced later, its price will be shown clearly before payment.
International delivery
Standard delivery outside Australia generally costs between AUD $30 and AUD $50 per order, depending on destination, parcel size, supplier and carrier. The exact available service and charge will be shown at checkout before payment. International delivery is not available where the supplier, carrier, product restrictions or local rules prevent shipment.
International customers are responsible for any import duties, taxes, customs fees or local charges imposed by the destination country unless the checkout expressly states that they are included.
Processing and delivery estimates
Because products may be sent directly by different suppliers, processing and delivery times can vary by item and destination. Luloo Kids uses the supplier’s current processing and delivery estimate without shortening it. The applicable estimate will be available with the product or order information before payment and repeated in the confirmation and tracking updates. We will not enable an item until its dispatch location and likely delivery timing have been reviewed.
Delivery estimates are not guarantees. Public holidays, carrier disruptions, customs processing, weather and remote locations may cause delays. If we become aware of a material delay, we will contact you using the details provided with your order.
Tracking and split deliveries
Where tracking is available, we will send it to the email address used at checkout. Items from different suppliers may arrive separately. Australian standard delivery remains free; international shipping charges are shown before payment.
Addresses and delivery issues
Please check your name, address and postcode before submitting an order. Use our contact form promptly if a correction is needed; changes cannot be guaranteed once processing begins. If a parcel appears lost, damaged or incorrectly delivered, contact us so we can investigate.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies consumer guarantees or other rights that cannot lawfully be excluded under the Australian Consumer Law.