Our approach
At Luloo Kids, we are committed to providing safe and enjoyable products for children. We encourage customers to follow the usage instructions included with each product and to reach out to us directly for any safety concerns or recall information. For product-specific safety details, please contact our support team.
Use products as intended
Read all packaging, labels and manufacturer instructions before use. Follow age and weight guidance, supervise children where directed, and inspect items regularly for damage or wear. Stop using an item if it is damaged or presents a safety concern.
Product recalls
If we learn that a safety issue or recall affects an item sold by Luloo Kids, we will use available customer records to communicate relevant next steps. Customers should stop using an affected product immediately and follow the recall notice.
Report a concern
Email support@lulookids.com with the product name, order number, photographs and a clear description of the issue. We aim to respond within 24 hours.