Where does Luloo Kids deliver?
We deliver throughout Australia and to selected international destinations, subject to carrier coverage. Standard delivery is free within Australia. International delivery generally costs A$30–A$50, with the exact charge shown at checkout. The current delivery estimate will be shown for each item.
How do I choose the right size?
Use our size guide as a starting point and always check the measurements shown on the individual product page.
Can I return an item?
Eligible change-of-mind returns can be requested within 7 calendar days after delivery. Conditions and exclusions apply. Your Australian Consumer Law rights for faulty, unsafe, damaged or incorrectly described products are not limited to 7 days.
How can I track my order?
Once your order is dispatched, available tracking and the current delivery estimate will be sent to the email used at checkout. Items in the same order may arrive in separate parcels.
How do I contact Luloo Kids?
Email support@lulookids.com. We aim to respond within 24 hours.
Are the products shown online available to order?
Yes. The products shown in our shop are part of the current Luloo catalogue. Availability can vary by option and is confirmed when you add an item to your bag.